Privacy Policy

1. Overview & Scope

KrisluxECO (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy outlines how we collect, store, handle, and protect your information when you visit our website (krisluxeco.com), place retail or wholesale orders, submit custom design or bulk inquiries, or interact with our customer service team.

2. Information We Collect

We collect only the essential information necessary to provide handcrafted sustainable goods, process transactions, and fulfill institutional orders:

• Contact Information: Full name, email address, phone number, and physical billing/shipping address.
• B2B & Commercial Details: Company or brand name, GSTIN (for Indian tax invoicing), business delivery locations, and estimated order volumes.
• Customization Assets: Vector brand logos, artwork, or dimensional briefs submitted for bespoke bulk orders.
• Transaction Records: Order reference numbers, payment status confirmation, and dispatch receipts. We do not store full credit/debit card numbers or bank credentials on our servers.
• Technical Information: Basic device data, IP address, browser type, and page interaction timestamps collected strictly for performance optimization and fraud prevention.

3. How We Use Your Information

Your data is utilized strictly for legitimate business and fulfillment purposes:

• To prepare commercial wholesale quotes, digital proforma invoices, and sample shipments.
• To schedule dispatch, courier delivery, and freight cargo through authorized logistics partners.
• To communicate order status updates, tracking numbers, and delivery verifications via email, SMS, or WhatsApp.
• To provide customer support and respond to custom design requests.
• To comply with statutory legal, tax, and GST reporting obligations under Indian law.

4. Zero Data Commercialization Policy

We firmly uphold a zero data sale principle. We never sell, rent, trade, or monetize your personal or commercial contact information to third-party advertisers, data aggregators, or marketing networks under any circumstances.

5. Data Sharing with Authorized Partners

We share data only with trusted, bound service providers strictly required to complete your transactions:

• Logistics & Courier Partners: Third-party carriers (e.g., Delhivery, BlueDart, India Post, or international freight forwarders) receive shipping addresses and recipient phone numbers strictly to complete delivery.
• Payment Processors: Certified, PCI-DSS compliant payment gateways that process secure digital transactions.
• Government & Regulatory Authorities: Where mandated by law, court order, or official tax audit processes.

6. Cookies & Telemetry

Our website uses basic, privacy-conscious session cookies strictly to keep your shopping cart intact, maintain authentication state, and measure anonymous website load times. We do not deploy invasive third-party cross-site advertising trackers or tracking pixels. You may disable cookies in your browser settings, though certain checkout features may not function properly.

7. Data Security & Storage

All communications between your browser and our servers are encrypted using standard Transport Layer Security (TLS/HTTPS). Internal database records are stored in secure cloud environments with multi-factor authentication and role-based staff access restrictions.

8. Your Rights

As a customer or commercial client, you have the right to:

• Request a copy of the personal information we hold regarding your account.
• Request correction or updating of any inaccurate contact or shipping details.
• Request complete deletion or anonymization of your personal data, subject to statutory tax and financial retention laws.
• Opt out of non-transactional marketing communications at any time.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The “Last Updated” date at the top of this document indicates when changes became effective. Continued use of our site signifies acceptance of any updated terms.